Service Provision Policy

To establish the guidelines that govern the commercial relationship between ONYVER GROUP CORP. and its clients in the provision of import, export, logistics, and international financial advisory services, clarifying the scope, obligations, and responsibilities of both parties.

ONYVER GROUP CORP. acts exclusively as a service provider, offering consulting, advisory, intermediation, and operational support in foreign trade activities, international logistics, and related financial services.

• The relationship between ONYVER GROUP CORP. and its clients is formalized through a service provision contract and Purchase Order (Information) which does not establish any form of partnership, representation, mandate, joint venture, employment relationship, or commercial/legal solidarity.
• In the case of delivery of goods, after the BOL or DO is signed, it is the responsibility of the contractor/industry to fulfill obligations regarding the cargo, such as taxes, fees, and issues.
• ONYVER GROUP CORP. does not act as the owner, consignee, legal or financial responsible party for goods, cargo, international payments, or tax obligations of the client, except when explicitly contracted and documented.

• To perform the contracted services with diligence, professionalism, and care, providing accurate information, guidance, and technical-operational support related to import, export, logistics, and financial advisory processes.
• To keep the client informed of the progress of the processes under its management.
• To safeguard the confidentiality of all commercial, fiscal, and strategic information provided by the client.

• To take full responsibility for the accuracy of the information provided, documents submitted, tax, commercial, and customs declarations, as well as for the proper compliance with legal, tax, and regulatory requirements of competent authorities U.S. and abroad.
• To make payments for taxes, fees, freight, insurance, and any other charges related to operations, unless expressly contracted to ONYVER GROUP CORP. for these specific purposes.
• To be fully liable, whether civil, criminal, administrative, or financial, for any discrepancies, omissions, or irregularities in the operations or documentation provided.

• ONYVER GROUP CORP. shall not be held liable for losses, damages, fines, seizures, detentions, or other damages arising from actions, omissions, or documentary/operational errors attributable to the client or third parties involved in the process (such as carriers, freight forwarders, customs brokers, financial institutions, public agencies, among others).
• The responsibility of ONYVER GROUP CORP. is strictly limited to the execution of services under the terms of the signed contract, or PO declaration.

• By contracting the services, the client acknowledges and agrees with the terms set forth in this policy.
• Any exceptions or specific conditions must be formalized in a signed contract, amendment, or commercial proposal.